FAQs

Depending on the type of bath, it can be solid surface composite stone, polymarble, lightweight or natural stone composition.

Solid surface composition is made up of a solid filled resin and aluminium hydracide pigment throughout the bath. The resins used are advanced ISO resins with ATH fillers.

Polymarble is a full 2mm thickness layer of gel-coat resin over limestone carbonated with a high grade resin core. The resins used are high quality hard-wearing pigmented gel-coat resins – they are not a clear coat.

Lightweight refers to our lighter range of baths weighing between 90kgs and 195kgs depending on the type of bath.

Stonebaths baths are European designed but manufactured in modern compliant factories in China.

Some retailers use slightly different materials than us and source their stone from other areas of the world – however the end product is very similar.

Yes, a high quality chrome clicker waste is supplied. For an even better look, matching stone wastes can be purchased at an additional price.

Yes, but these are not Australia or New Zealand certified so please do not use them. Your plumber can easily source something local, cheap and compliant.

No

Yes, in the event of minor scratching or scuffing, the surface can be lightly sanded and rebuffed.

Yes, every bath, basin and tapware item comes with a spec sheet. Please refer to the product listing and download. If it is unavailable, contact admin@stonebaths.com.au.

Yes, on request we will supply drawings.

Yes, most qualified plumbers will be able to install these without issue.

Yes, there is a 70 - 110mm high cavity under the bottom of the bath to allow room for piping.

All our baths have wastes in the middle of the bath. One bath has a waste offset to one side, however it is still located in the middle – nobody likes sitting on the waste!

Generally the overflows are located in the upper middle of the bath and when the bath is installed is ideally located at the far side of the bath as you approach.

Stonebaths is the largest online retailer of baths and basins in Australasia. We’ve been selling bathware for 16 years. We guarantee our baths for 10 years and will replace them if you have any defects. See our 'Projects' page for our recent work.

Yes, we can arrange that no problem. Please contact admin@stonebaths.com.au.

We’d be lying if we said it happened perfectly every time. On the odd occasion we experience delays in shipping, transport issues and the like. We attempt to keep you up to date of what’s happening and will rectify any situation that has occurred to the best of our ability, even on some extreme occasions, air-freighting the product in from our supplier.

Please refer to our Terms & Conditions for full details.

We’re not set up with major overheads like the ‘bricks and mortar’ retailers. Or even the other retailers that are set up online. We’re solely an internet based business sourcing our product directly from our manufacturer, distributing out of warehouses, supplying direct to you.

Our showrooms are in New Plymouth and Auckland.

Yes

Wels stands for “Water Efficiency Labelling and Standards Act and it is made to Australia and New Zealand standard AS/NZS 6400:2005 Water Efficient products – rating and labeling.

Wels means that the tapware is made to a certain standard acceptable to New Zealand and Australian standards and has been tested and approved independently to meet those standards.

Yes, depending on the type of bath, lightweight baths can weigh anywhere between 75kg and 200kgs. Other baths can weigh up to 300kgs. Add another 30kg for packaging.

They are all fully crated, shipped and handled in this way.

Tapware is packaged in a carton, packed inside a soft bag and packed around with polystyrene.

Take photos and contact us immediately. If you notice damage on arrival, then notate this on the trucking receipt and give it back to the driver.

You are required to inspect the bath/basin within 48 hours of arrival to ascertain if there is any damage. You can do this by popping the lid easily enough. If you do this 48 hours after receiving the product, then we cannot take liability for any damage that becomes apparent.

Yes, (see DAMAGE) you need to inspect it and notify us in writing of any damage within 48 hours of receiving the goods. Failure to do this within 48 hours of receipt nulls any liability that our transport company (and hence us) has for replacement of your product.

No, they are only contracted to deliver the products to the kerb. He may wheel it inside a garage for you if you ask nicely but he is not required to do this.

No, we contract the trucking company to deliver and don’t have any control over when the delivery will be. For an additional price, we can request AM or PM delivery.

No, unfortunately truck drivers cannot be contacted directly by the client.

Our freight distribution company will contact you with an ETA. You will also be sent tracking and contact details for the freight company.

It is your responsibility to tell us this prior to us giving you a freight quote. If the truck is turned away because it cannot access the property, then you are liable for the extra charges involved with the delivery. Please refer to Terms & Conditions.

By direct credit to our bank account.

Custom orders require a50% of the invoice amount, followed by the balance of the invoice once the product arrives in the country ready for delivery. In-stock products can be paid in full for immediate delivery.

We will store the bath/basin for free up for up to 1 month. After that we reserve the right to charge a storage fee.In this case, as we will be storing your bath for free, you are required to pay the balance owing on the invoice to offset the cost of free storage.

You can clean your bath with an abrasive cleaner like Ajax or Jif and a warm, damp cloth. Never use harsh products or hair dyes near your bath. 

Yes, Ajax or Jif again and some elbow grease.

Yes, this is available on our web site under 'Terms'.